Customer Support & FAQs
Find quick answers to all your questions regarding our smart LED cabinets, technical specifications, and seamless delivery services.
General
Does the time display stay on all the time?
Does the time display stay on all the time?
Yes, when the cabinet is powered, the digital screen cycles through the time and temperature for your convenience.
What happens if the LED lights stop working after a few years?
What happens if the LED lights stop working after a few years?
Our LEDs are rated for over 50,000 hours, corresponding to roughly 15β20 years of normal use. Engineered for durability, they are backed by QueenFunβs dedicated technical support and replacement parts. Within the warranty period, defective products can be repaired or replaced free of charge. Beyond the warranty period, we continue to provide paid repair services and necessary replacement parts to keep your investment performing reliably.
Will the time and light settings reset if there is a power outage?
Will the time and light settings reset if there is a power outage?
Our smart system features an Integrated Memory Chip. While the time may need a quick adjustment after a long-term power loss, your light brightness and color temperature settings will be saved, returning to your preferred state as soon as power is restored.
Do I need a professional electrician to install the cabinet?
Do I need a professional electrician to install the cabinet?
While our cabinets come with a plug for easy setup, we highly recommend professional installation if you choose the Hardwired option. A licensed electrician can ensure the wiring is safely concealed and properly connected to your bathroomβs wall switch for a seamless, integrated look.
How can I tell what the final price is?
How can I tell what the final price is?
Add the items to your cart, then proceed to the checkout page and enter your shipping address. This will provide you with the complete quote, including any shipping costs and taxes.
What form of payments do you take?
What form of payments do you take?
We accept a variety of payment methods, including Visa, Mastercard, Discover, American Express, Diners Club, Apple Pay, Google Pay, Shop Pay, and PayPal. We also accommodate bank transfers and other payment methods on a case-by-case basis.
When can I expect my refund?
When can I expect my refund?
The refund process can vary by credit card company. We issue the refund to our merchant services company, who will release the funds at the end of the business day. This triggers a notice to your bank to redeposit the funds. This part of the process can take as little as a day, or as long as a couple of weeks (depending on the bank).
Where are your products manufactured?
Where are your products manufactured?
Designed with precision and sourced globally, our products are strategically stocked across five U.S. distribution centers to ensure rapid local delivery.:
- California Warehouse β Serving the West Coast
- New Jersey Warehouse β Serving the Northeast
- Texas Warehouse β Serving the South & Central US
- Illinois Warehouse β Serving the Midwest
- Georgia Warehouse β Serving the Southeast
Does the mirror provide enough light for the entire bathroom?
Does the mirror provide enough light for the entire bathroom?
While it provides excellent task lighting for grooming, we recommend using it alongside primary bathroom ceiling lights for the best ambiance.
Will the mirror rust or develop black edges over time?
Will the mirror rust or develop black edges over time?
No. We use 3RD Eco-friendly HD Glass, which offer superior corrosion resistance compared to standard mirrors. This technology prevents the "black edge" effect, even in high-humidity bathroom environments.
What material is the cabinet body made of?
What material is the cabinet body made of?
Our cabinet bodies are constructed from anodized aluminum, making them 100% waterproof and rust-proof. This ensures the structure remains lightweight yet incredibly durable for decades of use.
Product Details
How should I clean the mirror and the aluminum frame without damaging the finish?
How should I clean the mirror and the aluminum frame without damaging the finish?
To maintain the premium finish, we recommend using a soft, lint-free cloth dampened with water or a mild glass cleaner. Avoid using harsh chemical sprays or abrasive pads on the Anodized Aluminum frame, as our high-quality coating is designed to stay smudge-free and corrosion-resistant with simple care.
Since the outlets are inside the cabinet, is there a risk of electric shock in a humid bathroom?
Since the outlets are inside the cabinet, is there a risk of electric shock in a humid bathroom?
We prioritize safety. All QueenFun medicine cabinets are IP44 waterproof rated. The outlets and USB ports are strategically top-mounted inside the cabinet to prevent water droplets or splashes from entering the power source, ensuring safe daily use in humid environments.
Are the hinges adjustable if the door is slightly misaligned?
Are the hinges adjustable if the door is slightly misaligned?
Yes. Our DTC soft-close hinges feature 3-way adjustment (up/down, left/right, and depth). You can easily fine-tune the door alignment with a screwdriver to ensure a perfect, level fit.
Can I use high-power appliances like hair dryers with the internal outlets?
Can I use high-power appliances like hair dryers with the internal outlets?
Our Auralux Pro series are specifically engineered to support high-power appliances. The built-in outlets are rated for standard bathroom grooming tools including hair dryers, shavers, and electric toothbrushes.
Will the time display be too bright at night?
Will the time display be too bright at night?
The digital display is designed with a soft glow that is clear enough to read at night but subtle enough not to disturb your sleep if the bathroom is near the bedroom.
What is the load capacity of the glass shelves?
What is the load capacity of the glass shelves?
Each shelf is made of 8mm thickened Tempered Glass, supporting approximately 22 lbs. They are height-adjustable to fit tall bottles like hairspray or electric toothbrushes.
Does the anti-fog function turn off automatically?
Does the anti-fog function turn off automatically?
Yes, for safety and energy saving, the defogger is equipped with a 1-hour auto-off feature. Even if you forget to turn it off before leaving, it will shut down automatically.
Can I control the lights with a wall switch?
Can I control the lights with a wall switch?
Absolutely. Our cabinets support both Hardwired and Plug-in connections. When hardwired to a wall switch, the built-in memory function will remember your last brightness and color temperature settings.
Shipping
How do you handle shipping damages?
How do you handle shipping damages?
We use reinforced honeycomb box packaging to minimize damage. However, if your mirror arrives broken, simply contact us with a photo, and we will provide a 100% full refund or free replacement immediately.
How do I track a shipment?
How do I track a shipment?
Once your order has been processed and shipped, youβll receive an email with tracking information so you can monitor your delivery in real time.
How long does shipping take?
How long does shipping take?
Total Delivery Time = Processing Time + Transit Time
Processing Time: 1β2 business days
Transit Time: 1β3 business days
Nationwide Fast & Reliable Shipping
We operate five modern fulfillment centers across California, New Jersey, Texas, Illinois, and Georgia. Orders are automatically fulfilled and shipped from the nearest warehouse to ensure delivery within 2β5 business days to most areas in the continental United States.
Please note: Deliveries may be delayed due to severe weather conditions or events of force majeure.
Where do you shipping from?
Where do you shipping from?
We operate multiple warehouses across the United States, including our California Warehouse, New Jersey Warehouse, Texas Warehouse, Illinois Warehouse, and Georgia Warehouse, with our main facility based in Houston. Your order will be shipped from the location closest to your shipping address to ensure the fastest and most efficient delivery.
Can I change my shipping address after my order has shipped?
Can I change my shipping address after my order has shipped?
Yes, we can help you modify the delivery address within the same state.Any additional shipping costs incurred due to the address change will be charged separately.For specific fees, please contact us at: support@favour-life.com

